Returns

The customer can return the goods within 14 days of receiving the package. The product must not be damaged and must not bear traces of use. In order to complete the return, it is necessary for the Customer to send a completed return form and return the returned goods to shop.
The cost of return shipping is covered by the Customer. The funds for the order are returned within 14 days of receipt of the return shipment, in the same way the Customer paid for the order

Dowland Customer Return Form

Please send returns to: św. Michała 100 Street, 61-005 Poznań, Hall H12

Complaints

In order for us to process your complaint as soon as possible, please contact our service desk or send us a brief description of the defect by email to info@hyaloo.de

The complaint will be processed within 14 days of receipt of the complaint.

For complaints, please send shipments to: Hyaloo, 5 Chartowo Street, 61-245 Poznań

Dowland Customer Complaint Form